Knowledge base

Delivery & Collection (3)

Delivery costs, dispatch times and tracking - plus how to collect your order from our Peterborough shop.

Delivery Costs & Times (6)

• How much does UK delivery cost?
• When will I receive my order?
• Next working day delivery

View all 6

Tracking Your Order (4)

• Which courier will deliver my order, and how do I track it?
• Why has my order arrived in multiple parcels?
• What counts as a completed delivery?

View all 4

Click & Collect (3)

• How Click & Collect works
• Collecting on someone else's behalf
• Which items can't be collected?

International Orders (3)

Shipping outside the UK - how costs are quoted, what you'll pay in taxes and duties, and what to expect from your order.

Shipping Costs & Quotes (3)

• Do you ship to my country?
• How international shipping costs are calculated
• Shipping large or bulky items overseas

Taxes & Duties (2)

• Why you're not charged UK VAT
• Local VAT, customs charges and import duties

Your International Order (4)

• What we do for your international order
• Your responsibilities as an international customer
• Getting your delivery address right

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Orders & Payment (4)

Placing an order, changing or cancelling it, and the payment methods we accept.

Placing an Order (4)

• Do I need an account to order?
• What happens after I place an order?
• I haven't received my order confirmation

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Changing or Cancelling an Order (3)

• Can I change my order after placing it?
• Can I change my delivery address?
• Can I cancel my order?

Payment Methods (8)

• Which payment methods do you accept?
• Paying by credit or debit card
• Paying with PayPal

View all 8

Payment Security (3)

• Is my payment secure?
• How we handle your personal information
• Why has my payment been declined?

Returns & Refunds (4)

Changed your mind or something isn't right? How to return an item, and what happens next.

Changed Your Mind (3)

• I've changed my mind, can I return it?
• What condition do items need to be in?
• Who pays return postage?

Faulty or Damaged Items (4)

• My item is faulty or damaged
• A fault in the first 30 days
• A fault after 30 days

View all 4

How to Return an Item (3)

• How to request a return
• Packing and sending your return
• Returns from outside the UK

Refunds, Exchanges & Credit (3)

• When will I get my refund?
• Exchanges and store credit
• Items we can't accept back

Products & Stock (2)

What's in stock, what's on the way, and where to get advice before you buy.

Availability & Stock (2)

• Is this item in stock?
• Pre-orders and backorders

Product Information (2)

• Which brands do you stock?
• Getting advice before you buy

Our Shop (2)

Visit us near Peterborough to see the range, try things out, and get expert help in person.

Visiting Us (3)

• Where to find us and opening hours
• Booking an appointment
• Facilities and parking

In-Store Services (2)

• Free car seat fitting
• Demonstrations and try-outs

Discounts & Offers (1)

Discount codes, our price match, and the Blue Light Card discount for key workers.

Discount Codes & Price Match (3)

• Using a discount code
• Do you price match?
• Do you offer discounts for key workers?

About Us & Contact (2)

Who we are, and how to get hold of us.

About Olivers BabyCare (1)

• About Olivers BabyCare

Contact Us (2)

• How to get in touch
• Company details