What we do for your international order

Sending an order overseas takes more preparation than a UK delivery. Here's what we do for you.

We find the best shipping rate available. International courier rates change daily, so we quote each order individually rather than applying a standard tariff. We'll confirm the exact cost with you before anything is dispatched - see How international shipping costs are calculated.

We pack for the journey, not just the trip. International shipments are handled far more times than a domestic parcel, going through sorting hubs, customs and multiple carriers. We double-check your order against what you've bought and pack it accordingly.

We tell you what's happening. You'll hear from us with your confirmed shipping cost, which courier is carrying your order, how many boxes to expect, and your tracking details once it's on its way.

What we can't do:

• Pay or estimate your local taxes and duties - see Local VAT, customs charges and import duties
• Declare your order as a gift or at a lower value than you paid
• Change the delivery address once your order has been dispatched
• Guarantee clearance times at your country's border, which are outside anyone's control

Questions at any stage? Email info@oliversbabycare.co.uk or call +44 1778 562809. For international enquiries, email is usually easiest given time differences.