Can I change my delivery address?

Call us as soon as you can on +44 1778 562809, Monday to Friday, 09:00 to 17:00. If we catch your order before it's dispatched, we can usually update the address.

If you can't get through, email info@oliversbabycare.co.uk with your order number and the correct address.

Our office is open Monday to Friday. Emails and messages sent outside those hours are answered in order from Monday morning, so if your request is time sensitive, it's worth calling us first thing rather than waiting for a reply.

Once your order has been dispatched, we can't change it - the label is printed and the parcel is with the courier.

But you still have options. Most couriers let you redirect a parcel yourself:

• Download the courier's app - DPD, DHL and Royal Mail all offer this
• Use your tracking link, which usually includes delivery options
• You can often redirect to a neighbour, a different address, or a collection point, or reschedule for another day
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You'll find the courier's name and tracking details in your dispatch email. See Which courier will deliver my order, and how do I track it?

Two exceptions:

• International orders. Once dispatched, the address can't be changed - export documents and customs declarations are prepared against it. See Getting your delivery address right
• Large furniture deliveries. These go with specialist couriers who don't offer app-based redirection. Contact us and we'll see what can be done
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If your order has already gone to the wrong address, get in touch straight away. The sooner we know, the more likely the courier can intervene before delivery.

Moving house soon? If your delivery date is uncertain, contact us before ordering and we can hold your order until you're settled.