Can I change my order after placing it?

Get in touch as quickly as you can. We'll always do our best, but there's a genuine time limit - please read on.

Call us on +44 1778 562809, Monday to Friday, 09:00 to 17:00. If your order may already be being picked, a phone call is by far the surest way to catch it.

If you can't get through, email info@oliversbabycare.co.uk with your order number and what you need changed. We'll act on it as soon as we can.

Our office is open Monday to Friday. Emails and messages sent outside those hours are answered in order from Monday morning, so if your request is time sensitive, it's worth calling us first thing rather than waiting for a reply. Our shop is open on Saturdays, but shop staff aren't able to amend online orders.

Why the window is short. Orders placed before 15:45, Monday to Friday, are picked and dispatched the same day. Once an order has entered our warehouse system and been picked or dispatched, it is likely that we can no longer change what's in it.

What we may be able to help with, if we catch it in time:

• Removing an item
• Correcting a colour or size selected in error
• Changing your delivery address - see Can I change my delivery address?
• Cancelling the order entirely - see Can I cancel my order?

Adding an item is different. Rather than amend an existing order, it's usually simpler to place a second one. Get in touch and we'll try to send them together where we can.

If your order has already been dispatched, we generally cannot intercept it. Once it arrives, you can return anything you don't want under our returns policy: 14 days from delivery to tell us, and a further 14 days to send it back. See Your 14-day cancellation right.

Items shipped directly from a supplier are placed with the manufacturer soon after you order, so tell us quickly if something's wrong. Once it's with the supplier, changes may not be possible.