We use a range of couriers depending on the size and destination of your order, including DPD, DHL, Royal Mail and FedEx. Larger, bulkier items such as nursery furniture are sent with specialist furniture couriers.
You'll be told which courier is carrying your order shortly after your order is confirmed, along with your tracking details.
Tracking should always be your first step. It updates in real time and will be more current than anything we can see at our end.
Getting the most from your courier:
- Check your email, including your junk folder, for updates from us and from the courier
- Download the courier's app. DPD, DHL and Royal Mail all let you change your delivery date, redirect a parcel to another address, or set a safe place — often right up until the morning of delivery
- Set a safe place if you have somewhere secure your parcel can be left
- Add your mobile number to your order so the courier can reach you on the day
Specialist furniture deliveries work differently. Rather than tracking online, these couriers will usually contact you directly to arrange a delivery slot. Please allow time for them to get in touch once your item has been dispatched.
If tracking hasn't updated for several days, or your delivery date has passed, email info@oliversbabycare.co.uk with your order number and we'll chase the courier for you.
If your tracking says delivered but the parcel isn't there, see My tracking says delivered, but I don't have my parcel.
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