Can I cancel my order?

Yes. How it works depends on whether your order has been dispatched.

Before dispatch - contact us and we'll cancel it if we can.

Call +44 1778 562809, Monday to Friday, 09:00 to 17:00. If we catch it in time, we'll cancel your order and refund you in full, including any delivery charge.

If you can't get through, email info@oliversbabycare.co.uk with your order number. Emails and messages sent outside office hours are answered in order from Monday morning, so if your request is time sensitive, it's worth calling us first thing rather than waiting for a reply.

Bear in mind that orders placed before 15:45, Monday to Friday, are dispatched the same day, so the window is short and a phone call is quicker than email.

After dispatch - you can still cancel.

You have the right to cancel within 14 days of receiving your order, without giving a reason, and a further 14 days to send the items back. We'll refund the price of the goods within 14 days of receiving your return.

To do this:

1. Email info@oliversbabycare.co.uk with your order number to tell us you're cancelling
2. We'll issue a Returns Authorisation Number (RAN) and return instructions
3. Send the items back, clearly marked with your RAN

Items must be unused, in their original packaging and resalable, with all accessories and manuals included. Return postage on unwanted items is at your expense.

Full details are in Your 14-day cancellation right and How to request a return.

Please tell us before refusing a delivery. If you know you no longer want a parcel, get in touch first. Refused parcels take much longer to find their way back to us and your refund will be slower as a result, so it's usually better to accept the delivery and return it properly. Either way, let us know so we can look out for it and get your refund moving.

Car seats and isofix bases. These need to come back unused, unfitted and with all tags and packaging intact. Because we can't verify that a seat hasn't been fitted or dropped once it's out of the box, we may not be able to accept a return where there are signs it's been used or installed. 

Safety standards mean we can't resell a seat we can't be confident about. If you're unsure whether a seat suits your car, please check with us before buying, or come in and try it. This doesn't apply if the seat is faulty.

Some items can't be returned once opened for hygiene reasons. This doesn't apply if an item is faulty. See Items we can't accept back.

Items shipped directly from a supplier can usually be cancelled before they leave the manufacturer. Contact us quickly and we'll try.