Pre-orders and backorders

If an item isn't in our warehouse yet, you can still order it and we'll send it as soon as it arrives.

Expected dates are shown on the product page wherever we have one, so you'll know roughly what you're waiting for before you commit.

Payment is taken when you order, not when the item ships. This secures your place in the queue, which matters on popular items and new releases where stock is allocated in order.

If a date changes, we'll tell you. Manufacturing and shipping delays do happen, particularly on furniture and new product launches. If your expected date moves, we'll contact you and explain where things stand rather than leave you wondering.

You can cancel at any point before dispatch and we'll refund you in full. If you'd rather not keep waiting, just get in touch on +44 1778 562809 or info@oliversbabycare.co.uk. There's no obligation to sit it out.

Mixed orders arrive separately. If you've ordered a pre-order item alongside something in stock, we'll send the in-stock items straight away rather than hold everything back. You won't pay extra delivery for the split.

Ordering for a due date? Do call us before placing a pre-order if the timing is tight. We can tell you how confident we are in a particular date and whether there's an alternative that would arrive sooner.

Your 14 days return policy starts on delivery, not on the order date, so your right to change your mind isn't affected by a long wait.

Want an update on an existing pre-order? Email info@oliversbabycare.co.uk with your order number and we'll check where it is.