Exchanges and store credit

If a refund isn't quite what you're after, we can offer an exchange or store credit within 30 days of you receiving your order. That's longer than the standard refund window, so it's worth considering if you're past the 14 day mark.

Exchanges

Swapping for a different colour, size or model is usually straightforward.

• Exchanging for something more expensive? Just pay the difference
• Exchanging for something cheaper? Get in touch and we'll sort the balance out with you
• The item coming back needs to meet our usual return conditions. See What condition do items need to be in?

Store credit

If you'd rather hold the value and decide later, we can issue store credit instead. It's a good option when you know you'll want something from us but haven't settled on what, which happens a lot when you're still working out what you need for a new baby.

How to arrange either. Email info@oliversbabycare.co.uk with your order number and tell us what you'd prefer. We'll issue your Returns Authorisation Number and explain the next steps. Requests are handled during office hours, Monday to Friday, 09:00 to 17:00. See How to request a return.

Prefer to do it in person? You're welcome to bring the item to our Langtoft shop, open Monday to Saturday, 09:00 to 17:00, where our team can help you choose a replacement and swap it over there and then. Please email for your RAN first and bring your order number with you.

A few things worth knowing:

• Return postage on an exchange works the same way as any other return. See Who pays return postage?
• Items we can't accept back for hygiene reasons can't be exchanged either. See Items we can't accept back
• If your item is faulty, you don't need to use the exchange route. You have stronger options. See My item is faulty or damaged

Not sure what you'd like instead? Our team knows the ranges well and are happy to talk it through, whether by phone on +44 1778 562809, Monday to Friday, 09:00 to 17:00, or in the shop.