A fault after 30 days

If a fault develops between 30 days and 6 months after you received your item, we'll arrange a repair or a replacement. Where a repair isn't possible, we'll look at a refund instead.

The difference from the first 30 days is simply that the choice of remedy sits with us rather than with you. You're still covered, and there's no cost to you for the repair or replacement itself.

How to start:

1. Email info@oliversbabycare.co.uk with your order number, photos or video of the fault, and a description of what's happened
2. For pushchairs, car seats and similar, include a photo of the serial number sticker
3. Tell us when the fault first appeared

What happens next. Repairs are carried out by the manufacturer, who may want to examine the item to identify the fault. We'll manage that process and keep you updated, so you won't need to chase the brand yourself.

Return postage is covered up to £4.99 where an item is confirmed faulty within 6 months. If the item is large or awkward to send, call us on +44 1778 562809, Monday to Friday, 09:00 to 17:00, and we'll arrange the return with you.

If a repair or replacement isn't possible, we'll discuss a refund with you. In this window a refund covers the item itself rather than the original delivery charge.

Replacements don't restart the guarantee period. It continues to run from your original purchase date.

Within the first 6 months, a fault is assumed to have been present from the start unless there's evidence otherwise. Occasionally an inspection finds accidental or user damage instead, in which case the cost of returning the item to you would sit with you. We'd always talk that through with you before anything happens, and if you disagree with the assessment, tell us and we'll look at it again.

Beyond 6 months, your item may still be covered by a manufacturer's warranty. See Guarantees and warranties.

Not sure what you're dealing with? Send us a photo and we'll take a look. Some issues turn out to be adjustment or fitting problems we can talk you through on the phone. Emails sent outside office hours are answered in order from Monday morning.