Guarantees and warranties

Everything we sell comes with a minimum 6 month guarantee, or the manufacturer's warranty if that's longer. This applies to electrical products and to the rest of our range alike.

Many products come with much more than 6 months. Travel systems, car seats and nursery furniture often carry manufacturer warranties of two to three years. The length varies by brand and product, so it's worth checking the paperwork that came with your item or the manufacturer's website.

Within 6 months, come to us and we'll handle it. See A fault in the first 30 days and A fault after 30 days.

Beyond 6 months, the claim goes through the manufacturer's warranty, and we'll support you with it. Get in touch on info@oliversbabycare.co.uk and we'll point you in the right direction, help you gather what's needed, and liaise with the brand where we can. You won't be sent away to work it out alone.

What's useful to have to hand:

• Your order number or proof of purchase
• Photos or video of the problem
• The serial number sticker, particularly for pushchairs and car seats
• The date the fault appeared

Keep your paperwork. Manufacturer warranties usually need proof of purchase, so it's worth holding on to your order confirmation. If you've misplaced it, we can usually find your order for you.

Some brands ask you to register your product to activate an extended warranty. It's quick to do and easily forgotten, so it's worth checking when your item arrives.

Replacements don't reset the guarantee period. It runs from your original purchase date.

Warranties don't cover everything. Accidental damage, normal wear and tear, and damage from misuse or incorrect assembly usually sit outside a warranty. If you're unsure, send us a photo and we'll give you an honest view before you go any further.

Your statutory rights are separate and additional. A guarantee or warranty is offered on top of your legal rights under the Consumer Rights Act 2015, not instead of them. Depending on the product and the fault, you may have rights beyond 6 months regardless of what a warranty says.

Need a hand? Call us on +44 1778 562809, Monday to Friday, 09:00 to 17:00, or email info@oliversbabycare.co.uk. Emails sent outside office hours are answered in order from Monday morning.