I haven't received my order confirmation

Confirmation emails normally arrive within a few minutes. If yours hasn't, work through these checks.

1. Check your junk or spam folder. This is by far the most common explanation. If you find it there, mark it as safe so future updates and tracking emails reach your inbox.

2. Check the email address you used. A small typo at checkout means the confirmation has gone somewhere else. If you ordered as a guest, this is easy to do.

3. Check whether payment was taken. Look at your bank, card or PayPal account. If money has left, your order almost certainly went through - the email is the only thing missing. If nothing has been taken, the order may not have completed.

4. Check your account, if you have one. Your order will be listed under your order history.

5. Allow a little time if you paid by a method that redirects you, such as PayPal, Klarna or Clearpay. Occasionally the confirmation follows a few minutes behind.

Still nothing? Get in touch. Email info@oliversbabycare.co.uk with the name, delivery address and rough time you ordered, along with the amount taken. We'll find it and resend your confirmation. If you'd rather speak to someone, call +44 1778 562809.

Please don't place the order again. If you're unsure whether it went through, check with us first - it's much easier than sorting out a duplicate order and refund afterwards.

Worried you've been charged without an order? Contact us and we'll check. Some payment methods show a pending authorisation that disappears on its own if an order didn't complete.